top of page

Refund Policy

strict no refund policy

All sales are final. Once sessions are scheduled and payment is processed, no refunds will be issued under any circumstances, including but not limited to:

  • Client-change of mind.

  • Failure to use the sessions within the allotted time.

  • Missed sessions due to client forgetfulness, scheduling conflicts, or late payment.

payment for services

Payment is reserved for securing time and services, not solely for sessions completed. By booking, you are reserving a spot in our schedule that is not available to other clients.

extenuating circumstances

In cases of serious, documented medical conditions or injuries that prevent all physical activity for an extended period, clients may contact us to discuss the possibility of account credit or a training pause. This is evaluated on a case-by-case basis at our sole discretion and requires verifiable medical documentation. Credits are not transferable and have an expiration date.

trainer cancellation

In the rare event that AV Fitness and Performance must cancel a session for reasons within our control (e.g., trainer illness), the session will be rescheduled at a mutually convenient time or a credit will be applied to your account.

By purchasing sessions, you acknowledge that you have read, understood, and agree to this No Refund Policy.

bottom of page